Orbi
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Terms and Conditions

February 23, 2026

1. Scope

These terms and conditions apply to the use of the Service "Orbi" by customers - hereinafter referred to as "customers". This is operated by Oona Flairlab GmbH - hereinafter referred to as "Provider“ - Kaiserswerther Straße 135, 40474 Düsseldorf.

Conflicting terms and conditions of the customer are not accepted. Regulations deviating from these terms of use are only valid if the provider expressly agrees to them.

2. Conclusion and content of the contract

2.1 The Service "Orbi" is a multi-platform AI-powered software. It offers customers tools for content insights, automated workflows, and recommendations and AI generation (including but not limited to strategy, scripts, and metadata) for various social media platforms for a recurring fee based on the selected subscription plan.

2.2 The customer can log in to "Orbi" and then select the respective subscription for a fee. The contract is concluded by clicking on "Subscribe with obligation to pay".

2.3 The scope and service features of the respective subscription can be found in the service description of the subscriptions on orbiai.app.

2.4 The customer is granted a non-exclusive, non-transferable right to use the Service for the term of the contract.

3. Right of withdrawal

3.1 Business Customers (B2B): For customers who are entrepreneurs or businesses (B2B), a right of withdrawal is expressly excluded.

3.2 Consumers (B2C): Consumers (individuals acting outside their commercial or professional activity) have the following statutory right of withdrawal:

Right of Withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. The period expires 14 days from the day of contract conclusion. To exercise this right, you must inform Oona Flairlab GmbH, Kaiserswerther Straße 135, 40474 Düsseldorf, orbi@oonalab.ai, via a clear statement (e.g., email).

Effects of Withdrawal: We will reimburse all payments received from you within 14 days of your notice. We will use the same payment method as the initial transaction.

Pro-rata Value: If you have requested to begin the performance of services during the withdrawal period and have not yet waived your right (see "Early Expiry"), you shall pay us an amount proportional to the services provided (e.g., credits consumed) until you communicate your withdrawal.

Early Expiry: The right of withdrawal expires for digital content not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal.

3.3 Model Withdrawal Form: To: Oona Flairlab GmbH, Kaiserswerther Straße 135, 40474 Düsseldorf, orbi@oonalab.ai I/we () hereby give notice that I/we () withdraw from my/our (*) contract for the provision of the following service: [Service Name]. Ordered on: [Date]. Name/Address of consumer(s). Date/Signature.

4. Subscription and payment obligation

4.1 Monthly subscription: The subscription fee is a monthly fee payable in advance.

4.2 Annual subscription: If the customer opts for an annual subscription, the purchase price must be paid in advance at the beginning of the annual term. There will be no refund if you cancel the subscription or your account before the annual term ends. The right of withdrawal remains unaffected.

4.3 Usage Credits: The Service is provided based on a credit system defined in the respective subscription plan.

  • Monthly Cycle: Regardless of whether the customer is on a monthly or annual billing plan, the credit cycle is monthly.
  • Expiration: Any unused credits at the end of each monthly cycle expire automatically and do not roll over to the next month.
  • Reset: Credits are reset to the full monthly amount at the start of each new monthly cycle.
  • No Refunds: Unused credits are not eligible for refunds or cash value.

4.4 The specified payment methods are available.

4.5 We may suspend the Service if we don't receive the payment in time.

5. Data protection

The provider's privacy policy applies at https://orbiai.app/privacy. To use the Service, the customer must grant access to their respective social media accounts. In addition to the provider's policy, the data protection provisions of the integrated platforms (e.g., Google, Meta, etc.) apply.

6. Liability of the provider

6.1 Exclusion of liability: The provider is only liable for intent and gross negligence, in the event of injury to life, limb or health and in the event of a breach of essential contractual obligations also for a negligent breach of duty. Essential contractual obligations are all obligations that are necessary for the fulfilment of the contract. Furthermore, the liability of the provider is limited to the damage typical for the contract, the occurrence of which the provider had to expect at the time the contract was concluded due to the circumstances known at that time. These liability rules also apply to liability for legal representatives and vicarious agents.

6.2 Performance Disclaimer: The Service provides AI-generated content, recommendations, and data-driven insights. The provider does not guarantee specific outcomes, including but not limited to:

  • Reach, views, or engagement metrics (e.g., "virality").
  • Revenue, ROI, or ROAS (Return on Ad Spend).
  • Accuracy of "Predicted Reach" or sentiment analysis.

The customer acknowledges that social media algorithms are third-party controlled and subject to change without notice.

6.3 The provider shall not be liable for the temporary unavailability of the application due to necessary maintenance work. Maintenance work must be announced by the provider with a notice period of 24 hours. If a security threat requires action at shorter notice, the provider is authorised in this case to carry out the maintenance work immediately.

6.4 The Service depends on third-party integrations (e.g., Instagram, YouTube, and AI model providers); the provider is not liable for their interruptions or changes. If a third-party interface is discontinued or modified, the provider may adjust features or offer service credits/alternative functionality as the sole remedy, with no cash refunds. The customer must comply with all applicable third-party terms (e.g., YouTube ToS, Meta Policies) and shall indemnify the provider against any claims or legal costs arising from the customer's violation of such terms or unlawful use of the Service.

7. Contract term

7.1 The contract term depends on the subscription purchased by the customer. If the subscription is not cancelled before the end of the current subscription period, it is automatically extended by the same period. The customer can manage the user contract at any time via the corresponding function in the settings of his account in the log-in area and cancel it at the end of the month in the case of a monthly contract or to the end of the contract period in the case of an annual contract.

7.2 The right of the parties to terminate the licence agreement for good cause remains unaffected.

8. Amendments to these terms and conditions of use and price adjustments

The customer will be offered changes to these terms and conditions and price adjustments in text form 4 weeks before the proposed date of their entry into force. The customer's consent shall be deemed to have been given if he does not object to the amendment by the time stated for it to take effect. This approval effect by silence shall only occur if the provider refers to this provision when transmitting the offer. If the customer objects, both parties have an immediate right of cancellation, even if the respective subscription period has not yet expired.

9. Information for consumers in distance contracts and customer information distance selling contracts

9.1 The provider is not subject to any special codes of conduct.

9.2 The customer can check any transmission or input errors by checking the data entered before finalising his booking and, if necessary, change his entries on the respective page using the "back" button.

9.3 The essential features of the services offered by the provider can be found in the description of the subscriptions.

9.4 The language available for the conclusion of the contract is German and English.

10. Final provisions

10.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The applicable statutory provisions and rights in favour of the consumer under the law of the customer's country of residence shall remain unaffected by this agreement. If the customer is a merchant, a legal entity under public law, or a special fund under public law, Düsseldorf shall be the exclusive place of jurisdiction for all disputes arising from this contract.

10.2 Should individual provisions of these Terms of Use be wholly or partially invalid or lose their legal validity at a later date, this shall not affect the validity of the remaining provisions of the contract. The invalid provision shall be replaced by the statutory provision.